Profile EAP

EAP for the Employer

Profile EAP provides many services to the employer - in addition to counseling. The following is a list of services and/or programs provided to EAP client companies that are included in an EAP contract.

Employer / Employee Login

  • Contracted Services

    Profile EAP provides many services to the employer - in addition to counseling. The following is a list of services and/or programs provided to EAP client companies that are included in an EAP contract. (All of these services can also be provided to companies on a fee for services basis.) 

    • Counseling Services
    • Trauma Debriefing/Crisis Counseling
    • Management Consultations
    • Employee/Supervisor Orientations
    • Workshops
    • Supervisor Trainings
    • Conflict Mediation/Resolution
    • Risk Assessments
    • Drug/Alcohol Assessments
    • Monthly Newsletters/Articles
    • Community Resources
    • Quarterly Utilization Reports
    • Promotional Materials
  • Counseling Services

    Profile EAP provides confidential counseling services to employees and their family members. Your effectiveness as an employee, spouse and friend depends on having access to and receiving the right tools and resources. Profile EAP can help employees and their family members with such issues as:

    • Job Stress
    • Relationship Issues
    • Parenting
    • Depression
    • Work-Life-Family Balance
    • Grief and Loss
    • Chemical, alcohol, or gambling addictions
    • Other Personal or Professional Issues

    Our licensed counselors provide brief, solution focused therapy to help employees work through the challenges and problems they face. Almost any personal or work-related problem is appropriate for seeking assistance through EAP. 

    • Counseling Services
    • Trauma Debriefing/Crisis Counseling
    • Management Consultations
    • Employee/Supervisor Orientations
    • Workshops
    • Supervisor Trainings
    • Conflict Mediation/Resolution
    • Risk Assessments
    • Drug/Alcohol Assessments
    • Monthly Newsletters/Articles
    • Community Resources
    • Quarterly Utilization Reports
    • Promotional Materials
        • Trauma Debriefing/Crisis Counseling

          Unexpected, sudden events can happen at a moment’s notice, and may cause employees to have overwhelming emotional reactions to the traumatic situations. Decreased performance, lack of focus, and irritability are common in the aftermath of a trauma.  This can result in accidents, poor work habits, decreased production, and employee conflicts.  Educating your employees on normal responses to a crisis can help them understand their reactions, and redirect their focus back to work more quickly.

          Listed below are a few examples of traumatic events.  However, any event that has an emotional impact on your workforce could be considered “traumatic.”  Profile EAP has counselors who are trained to handle crisis situations and respond to your traumatic event 24 hours per day.  

          Contact us for assistance.

          Some examples of traumatic debriefings that might require debriefing:

          • Injury of a worker
          • Unexpected death of a co-worker or family member
          • Severe illness of a worker
          • Robbery
          • Fire
          • Acts of terrorism
          • Violence in the workplace
          • Death of a child
          • Mass casualty events
        • Management Consultations

          Managing difficult employee issues can be the most challenging part of supervising people. Profile Employee Assistance Program (EAP) can be a powerful tool when you use the management consultation service. This service helps supervisors plan for and address workplace behavioral issues that affect performance.

          Profile EAP acts in partnership with your Human Resources Department to help you deal with troubled employees or employee's troubles. You should always contact your Human Resources Department when dealing with any employee problem. They will assist you in complying with company policy, appropriate disciplinary actions and legal issues.

          Profile EAP's consultations can assist you in many other ways, such as:

          • Coaching the supervisor/manager on how to address the issue(s)
          • Assessment of the employee or situation
          • Suggestions for interventions
          • Serving as a facilitator or mediator
          • Provide support and follow-up

          Some suggested situations where EAP consultation assistance could be utilized:

          • Unresolved disputes between co-workers, or supervisor and employees
          • Suspicion of substance abuse
          • Threats of violence
          • Disruptive workplace behaviors such as anger or negativit
          • Personal life spilling over into and interfering with work performance
          • Poor team performance
          • Counseling Services
          • Trauma Debriefing/Crisis Counseling
          • Management Consultations
          • Employee/Supervisor Orientations
          • Workshops
          • Supervisor Trainings
          • Conflict Mediation/Resolution
          • Risk Assessments
          • Drug/Alcohol Assessments
          • Monthly Newsletters/Articles
          • Community Resources
          • Quarterly Utilization Reports
          • Promotional Materials
        • Employee-Supervisor Training

          This service is designed to assure that all managers, supervisors, and employees are aware of their EAP benefit, and how to access the service. Orientations are provided in group sessions.

          Employee orientations are usually under 30 minutes in length and cover: 

          • A description of the function of an EAP
          • EAP as a benefit for employees and their family member
          • What types of services EAP provides for the employer and the employee
          • Confidentiality
          • How to access the service
          • Office locations and phone numbers
          • 24 hour on-call information and process
          • Counselor credentials
          • Question & Answer period

          One of the most difficult challenges facing supervisors today is managing difficult or troubled employees. The employee assistance program is one of the best resources that supervisors have in dealing difficult employee situations. The supervisor orientation is designed to help supervisors/managers know how to use the many services of the employee assistance program. The training covers how to identify the troubled employee, address performance issues, and how to make referrals to EAP. Supervisor orientations typically last from 45 - 60 minutes.

            • Supervisor Trainings

              Educational seminars for supervisors is available on a variety of topics. Seminars are designed in a one-hour format, but can be flexible to fit your schedule.

              To schedule, contact us.

              Phone: 719-634-1825

              Toll-free: 800-645-6571

            • Conflict Resolution

              Conflict is neither positive or negative, it is a part of life. Resolving a conflict is rarely about who is right, it is about acknowledging and honoring differences.

              In conflict resolution, all parties present their side of a problem and a counselor works with them to reach a mutually satisfactory solution. Conflict resolution helps all parties sort out the pieces of a problem, separating those parts they can do something about from those they may not be able to do anything about. Agreeable solutions can then be reached and the conflict resolved.

            • Risk Assessments

              At the request of the employer or human resources department, Profile EAP will do a comprehensive risk assessment on an employee. After the assessment, the employer will receive a brief report. The process may also include treatment recommendations, follow-up counseling, and a return to duty assessment.

            • Drug & Alcohol Assessments

              At the request of the employer or employee, a Substance Abuse Counselor at Profile EAP will do a comprehensive assessment for drug/alcohol abuse. The assessment will include recommendations for treatment or intervention. If the assessment is done on a mandatory basis, the SAP may provide the employer and employee with a work agreement, follow-up testing, quarterly reports, and case management services.

            • Work-Life Balance Resources & Referrals

              Profile EAP has a wide range of work-life balance resources and referrals available to help employees deal with most problems they encounter. Resources are available online or telephonically with a care coordinator.

              Work-life balance resources include:

              • Legal Consultations
              • Financial Consultations
              • Childcare Assistance
              • Eldercare Assistance
              • Community Resources
            • Quarterly Utilization Report

              In order to keep our companies informed of how many employees and family members are using our service, as well as common issues and concerns people come to see us about, a service representative will prepare a utilization report for the company on a quarterly basis. These reports communicate statistical data only and do not reveal individuals by name. Utilization reports also contain information on the number of workshops completed, trauma debriefings, management consultations and recommendations on increasing EAP awareness.

            • Promotional Materials

              Profile EAP supplies the employer with materials needed to remind employees of the EAP benefit on a regular basis.

              These materials may include:

              • Posters
              • Brochures
              • Payroll Stuffers
              • Wallet Cards

              In addition to materials, an EAP representative is available to participate in orientations, health or benefit fairs.